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Frequently Asked Questions 

  • What is DASH?
    DASH is the first government fleet accepted and approved fully integrated connected system - a next generation meter + a payment terminal - that can be fitted into all approved old & new taxi models to digitalize taxi operations. For passengers, DASH finally enables seamless digital payment of taxi fare. We currently can cover all common payment methods, accepting physical credit cards by tap or insertion (Visa, MasterCard, UnionPay), payment by device (ApplePay, SamsungPay, HuaweiPay), Octopus, and Alipay & WeChatPay. For drivers and managers, DASH unlocks more systematic management of the taxi vehicle to increase the vehicle’s utility and efficiency, with T+1 digital payment settlement and full vehicle operation data tracking capabilities via 4G and GPS.
  • What payment methods are accepted?
    1. Through DASH app: Mastercard or Visa; 2. Through the POS terminal: Mastercard, Visa, Alipay, WeChat Pay, UnionPay, Apple Pay, Google Pay, Huawei Pay, and Octopus.
  • How do I link my credit card on the app?
    You’ll be prompted to add a payment method (Mastercard or Visa) during account setup. You can later change your default payment method, add new ones, or delete existing ones in the app’s settings.
  • Is it safe to link my credit card to my account?
    Absolutely. Our app’s payment solution is powered by Global Payments, a globally recognized and secure payment gateway that ensures your transactions are safe and protected.
  • What should I do if my taxi meter or POS system is not showing the correct amount?
    Please contact our customer support team for assistance.
  • Am I charged any platform fees?
    No, DASH does not charge any platform fees for drivers.
  • I’ve downloaded the app and completed the e-KYC registration. What else do I need to do to start receiving payments via DASH?
    1. Get your taxi meter and POS system installed—installation is currently free. 2. Our dedicated customer support team will guide you through the onboarding process and provide further details.
  • How do I accept ride-hailing trip requests?
    1. Swipe left on the order you’d like to accept. 2. Press 往 on the taxi meter to start the trip. This will update the POS terminal and the DASH app. 3. Press 停 on the meter when you reach the destination. The POS terminal and the DASH app will reflect the completed trip.
  • Can I track my ride and payment history?
    Yes, you can view your ride and payment history in 收入記錄. The total amount displayed includes the estimated fare, taxi booking fee, and a separate line for any customer tips.
  • How do I see all my trip history and revenue, even for those trips that don’t use DASH for payment?
    Yes, you can view all your trip history, including non-DASH payment trips. To toggle this feature: 1. Go to "本更登錄". 2. Tap the settings icon in the top-right corner. 3. Select "顯示與通知" to turn the display of non-DASH trips on or off.
  • How do I receive payment settlement through DASH?
    Payments are settled at T+1 directly to the bank account you provided during e-KYC registration. The transferred amount includes: • The fare (based on the meter). • Taxi booking fees. • Any customer tips. For inquiries about payment discrepancies, please contact customer support.
  • How do I operate the DASH POS machine for street-hailing trips?
    Use the taxi meter as you normally would for any trip. When the customer’s payment is successful, the font on the DASH POS screen will change from red to green. Ensure the meter turns green before the passenger leaves.
  • What should I do if I want to enquire about a trip or payment?
    Please contact our customer support team for assistance.
  • Can I register for a DASH account if I don’t live in Hong Kong?
    Yes, you can register as long as you have a phone number that can receive a one-time passcode during registration and a Mastercard or Visa card to link as your payment method on the app.
  • How do I change my mobile number?
    Unfortunately, you cannot change the mobile number linked to your account once it is created. If needed, you can register a new account with a different mobile number.
  • How can I pay for my taxi through DASH?
    You can pay with or without the DASH app: Without the DASH app: 1. Look for the POS terminal between the car seats. 2. Select your payment method and follow the on-screen instructions. Note: You can pay anytime during your ride. With the DASH app: 1. If you hail on the street: Open the app > Scan to Pay > Scan the QR code on the POS terminal and use your linked payment method. 2. If you hail through the app: Directly use your linked payment method. 3. Confirm your ride and payment details on the app. 4. The POS screen will display: "This ride is already linked."
  • Can I schedule a ride for later?
    You can schedule a ride through the DASH app. Please note that all scheduled rides must be booked at least 1 hour in advance.
  • How do I know if a driver has been matched for my scheduled trip?
    The DASH app will notify you once a driver is matched.
  • Why was I seemingly charged after only submitting a ride-hailing order?
    The estimated fare is held on your credit card as a pre-authorization. Once the ride is completed, the final amount will be charged, and any remaining balance will be refunded to your card.
  • Why was there a $0 transaction on my card at trip pairing for street-hailed taxis when I 'Scan to Pay'?
    The $0 transaction is used to validate your payment method when pairing your trip with a street-hail taxi. The actual transaction will occur at the end of the trip.
  • Are there any platform fees to use DASH payment?
    1. 3% platform fee applies for payments made via street-hailing on the POS system (with or without app). 2. No platform fee is charged for the ride-hailing function. 3. Registered users can enjoy exclusive discounts through the app.
  • Are there any other surcharges I should be aware of?
    Additional charges may include tunnel fees, waiting times, and other applicable taxi surcharges.
  • Why was I charged a fee for cancelling my ride-hailing order?
    Cancellation fees apply after three minutes for real-time trips or 30 minutes before the pick-up time for scheduled trips. Most of this fee is given to the driver.
  • What is included in my estimated charge during ride-hailing?
    The estimated charge includes a breakdown of charges such as the estimated fare, taxi booking fee, and platform fee.
  • How is the amount I’m charged at the end of my trip determined?
    The estimated charge reflects the fare shown on the taxi meter. The final charge includes the booking fee and platform fee, as displayed in the DASH app, and may include additional booking fees during peak hours (e.g. weekends, public holidays).
  • What should I do if I want to dispute my charge?
    Please contact our customer support team for assistance at +85264334883 via WhatsApp.
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